faq – K9Lifeline

Frequently Asked Questions

Find answers to the most commonly asked questions regarding boarding your pet. Don’t see the answer you’re looking for? Text or call us!

  • What should I bring when I board my dog?

    We ask that new clients please provide proof of vaccinations as well as a clean fecal exam from your veterinarian. Please walk your dog into and out of our facility on a leash. No prong or chain collars will be kept on dogs during boarding, so please provide a nylon collar for your dog to wear during boarding. Bring your dogs food in an air tight, PLASTIC container (No Ziploc bags, please). We will provide bedding and toys for your dog. We also can administer medications if needed.

  • Do I have to bring food for my dog during boarding?

    Yes. Please bring the food in a plastic, airtight container (no zip-top bags). If your dog runs out, we will gladly feed your dog our house food (Natures Domain) for $5 per day.

  • Can I bring pre-cooked or raw food?

    Yes. We have many clients who feed their dogs cooked or raw food. We have a freezer and refrigerator to store food in while they are here.

  • Can I bring my dogs food in the original bag?

    No. Please bring your dogs food in an air tight container. We live near a lot of fields and bringing paper, plastic or original bags of dog food make it very difficult for us to keep away ants, rodents and other critters that love dog food. We require a HARD plastic container for the sanitary keeping of your dogs food for their stay with us.

  • I already keep my dogs food in a large plastic container. Can I just bring the whole container?

    No. We do not have room to store large food containers. Our bin’s for your dogs belongings is approximately 12×12 inches. Please only bring enough food for your dogs stay with us.

  • What vaccination records do I need? Is my dogs Rabies tag enough?

    We require the rabies vaccination to be current in order for your dog to participate in daycare, boarding, training or evaluations. We recommend that you speak with your vet about keeping up to date on all other vaccinations. The Rabies tag will not be acceptable for proof of vaccination. We need to have a paper copy for our records.

  • Do I need to bring a bed/blanket for my dog while he/she stays with you?

    No. We will provide cots and blankets to keep your dog comfortable.

  • Do I need to bring bowls?

    No. We have bowls that we use and prefer that you leave your bowls at home so they do not get mixed up with ours.

  • Can my dog have toys in the kennel?

    No. For safety reasons, leave your dogs toys at home.

  • What are the drop off and pick up times?

    Drop off/Pick up hours are: Mon-Fri 8:00-10:00 am or 4:00 pm-7:00 pm, Sat-Sun 4:00 pm-6:00 pm only. We do NOT have a morning drop off Saturday and Sunday.

  • How often does my dog get to go potty?

    All of the dogs are let out for their first potty break between 7:00 am-8:00 am every morning. All dogs get to have a potty break in between socialization every two hours throughout the day until the last potty break between 8:30 pm-9:00 pm.

  • How long is my dog out socializing?

    If your dog is a puppy or small dog, they will have 2-3 sessions of about 2 hours each socializing with a break in between for potty and rest.

    If your dog is good with dogs and good with people, they will have 2-3 socials between 3-4 hours each with a rest and potty break in between.

    If your dog is working on doggy skills and people skills, they will have 2 sessions with our trainer in the group on leash and potty breaks every 2 hours for one on one time for some snuggles with our staff.

  • What size are the kennels my dog will be sleeping in?

    Our kennels vary in size so that we can accommodate to your dog's size and needs.

  • Can my dogs sleep together in the same kennel?

    For safety reasons we generally do not allow dogs to board in the same kennels, but we can make sure that your dogs are boarded next to each other so they can remain close, if they are in the same boarding group.

  • Can I request my own appointments online?

    YES! We have a new program called Gingr that allows you to request appointments for Boarding and Daycare. Training appointments will still need to be done the old fashioned way (email, phone or in person). Current customers click HERE (Sign in the with email given and click “Forgot Password” to get started). New customers click HERE (Use the password k9lifeline to get started).